Shipping Policy

Shipping Policy

Welcome to Aura Stockholm! We're committed to providing you with a seamless shopping experience, and that includes clear and transparent shipping information. Please review our shipping policy below:

Processing Time

  • Order Processing: Orders are typically processed within 1-3 business days. Please note that processing times may vary during peak periods or due to unforeseen circumstances.
  • Order Confirmation: You will receive an email confirmation once your order has been processed and is ready for shipment.

Shipping Times

  • Standard Shipping: Delivery typically takes 7-10 business days, depending on your location and the product's origin.
  • Expedited Shipping: For faster delivery, we offer expedited shipping options. Delivery typically takes 3-7 business days. Additional fees apply.
  • International Shipping: We ship worldwide! Delivery times for international orders may vary based on the destination and customs processing times.

Shipping Costs

  • Standard Shipping: Free for orders over £45. For orders under £45, a flat rate of £3.95 applies.
  • Expedited Shipping: Fees vary based on the destination and weight of the package. The exact cost will be calculated at checkout.
  • International Shipping: Fees vary based on the destination and weight of the package. The exact cost will be calculated at checkout.

Tracking Your Order

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through the carrier's website or our tracking page.

Customs, Duties, and Taxes

  • International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient. Please check with your local customs office for more information.

Shipping Delays

  • While we strive to deliver your order within the estimated time frame, please note that shipping times may be affected by factors beyond our control, such as weather conditions, customs delays, or carrier issues.

Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact our customer service team at Info@aura-stockholm.se within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and ensure you receive your order.

Contact Us

  • If you have any questions or concerns about our shipping policy, please feel free to contact us at Info@aura-stockholm.se
     
  • Our team is here to assist you and ensure a smooth and enjoyable shopping experience.

Thank you for shopping with Aura Stockholm. We appreciate your business and look forward to serving you!